Privacy Policy
Last updated: July 7, 2026
This Privacy Policy explains how Svaraa ("Svaraa," "we," "us," or "our") collects, uses, and protects information when you visit svaraa.co, sign up for our service, or receive communications from us. Svaraa provides an AI voice assistant that answers phone calls for local service businesses and notifies business owners about calls and bookings.
1. Who this policy covers
This policy applies to the business owners and staff who sign up for and use Svaraa ("customers"), and to visitors of our website. Svaraa also processes information about the callers of our customers' businesses on our customers' behalf; that processing is governed by our agreement with each business customer.
2. Information we collect
Information you give us
- Business name and business type
- Your name, mobile phone number, and email address
- Account and billing details when you subscribe
- Anything you send us by email, phone, or web form
Information we process on behalf of your business
- Call details from callers to your business line (caller phone number, the reason for the call, requested service, and preferred times), call recordings and transcripts, and appointment or callback requests.
Information collected automatically
- Basic technical data such as IP address, browser type, and pages viewed, used to operate and secure the site.
3. How we use information
- To provide, operate, and improve the Svaraa service
- To answer calls, capture leads, and book appointments for your business
- To send you account, lead, and booking notifications (including by SMS — see Section 4)
- To respond to your requests and provide support
- To process payments and manage your subscription
- To protect against fraud, abuse, and security risks, and to comply with law
4. SMS / text-messaging program
If you provide your mobile number and opt in, Svaraa sends you SMS text notifications about your account — for example, an alert when a caller leaves a new lead, missed-call summaries, and booking or appointment updates. These messages go to the business owner or authorized staff of the subscribing business, not to your callers.
- Consent: You opt in by providing your mobile number and checking the SMS consent box during signup. Consent to receive marketing text messages is not a condition of purchasing any goods or services.
- Message frequency: Recurring and event-driven — message frequency varies based on your call and booking activity.
- Cost: Message and data rates may apply.
- Opt-out: Reply STOP at any time to unsubscribe from SMS notifications. You may continue to receive email notifications.
- Help: Reply HELP for assistance, or email getstarted@svaraa.co.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties. All other categories of information described in this policy exclude this text-messaging opt-in data and consent.
5. How we share information
We do not sell your personal information, and we do not share it for third-party marketing. We share information only in these limited cases:
- Service providers who help us run Svaraa (for example, telephony, voice AI, SMS/email delivery, hosting, and payment processing), under contracts that require them to protect it and use it only to provide services to us.
- With your business — call and lead data is shared with the business customer on whose behalf we captured it.
- Legal and safety — when required by law or to protect rights, safety, and the integrity of our service.
- Business transfers — in connection with a merger, acquisition, or sale of assets, with notice consistent with this policy.
6. Data retention
We keep information for as long as needed to provide the service and for legitimate business or legal purposes, then delete or de-identify it. You may request deletion of your account information as described below.
7. Security
We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, but we work to protect your data and to limit access to it.
8. Your choices and rights
- Opt out of SMS at any time by replying STOP.
- Unsubscribe from marketing emails using the link in the email.
- Request access to, correction of, or deletion of your personal information by emailing getstarted@svaraa.co. Depending on where you live, you may have additional rights under applicable law.
9. Children's privacy
Svaraa is a business service and is not directed to children under 18. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice.
11. Contact us
Questions about this policy or your information? Email getstarted@svaraa.co or call (201) 616-8355.